We care about our valued customers and understand the concerns and frustrations you might have, and will try our best to resolve the issues..
We strive to answer all emails as quickly as possible, but due to high email volume it may take time for us to reply.
If you have any questions, please do not hesitate to contact me!
Thanks in advance for your patience!
Q: How do you deliver the order?
A: For big order, we ship by sea; for small order, we ship by courier company like EMS and BG Post
Q: Do you Retail or wholesale?
A: We don’t retail. If you are end user, please contact us for the nearest dealer
Q: What is your price terms?
A: The price we quoted is based on USD currency
Q: What is your payment terms
A: We accept 100% wire transfer in advance for small order
Q: What is your buyer payment policy?
A: For all directly payments we accept payment by PayPal only. PayPal enables you to send payment quickly and securely online. We do not accept other payment methods (except ebay and amazon).
Q: What shall I do if we encounter the problem of your product?
A: Please contact our sales representative about the problem without any delay. Please also submit the inspection report with pictures concerning the problem description. We will do our best to solve the problem and sort out the solution or replace the products for you.
Q: How can I import and how much should I pay for tax and duties
A: Our price does not include the tax and duties at the destination port. For the clearance process, tax and duties, please check with your local Customs or forwarding agent.